FAQ

How to apply for a job or internship at Mama Shelter ?

For any job or internship application, please visit: here

Does Mama Shelter have special offers, gift boxes or vouchers?

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What is the cancellation policy for Mama Shelter ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

What time is the check in at Mama Shelter ?

You are able to check in after 15:00.
We do not offer an early check-in.

Are pets (dogs and cats...) allowed at Mama Shelter ?

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Is the reception at hotel Mama Shelter open 24/7?

The front desk is open 24/7

Does Mama Shelter have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Why is it better to book direct at Mama Shelter ?

These are the advantages of booking direct with us:
• Best rate guarantee

May we leave our luggage before check in, at Mama Shelter ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is there a room service at Mama Shelter ?

We don't provide room service.

Is there a free wifi at Mama Shelter ?

Wifi is available at the property.
-Standard wifi: Free.
-Allowed for an unlimited number of devices.
-The network is secured.
-Pool and beach areas not included.
There is no ethernet connection.
4G and 5G also available.

Can Mama Shelter arrange special requests like wine, birthday cake, flowers, decoration, etc.?

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Do you accept kids at Mama Shelter ?

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Is Mama Shelter baby-friendly?

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Can guests receive packages at the Mama Shelter hotel?

We do accept deliveries up to 5 KG. Make sure to have your parcel delivered at this address:
France

Does Mama Shelter provide shuttle services to and from airports?

We do not offer shuttle services.

Does Mama Shelter hotel have in-room safe?

To ensure maximum security of your personal belongings, you will find a safe in each room.

Which language does the staff speaks at Mama Shelter ?

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Does Mama Shelter hotel provide towels?

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Is Mama Shelter fully accessible for wheelchairs ?

Yes, the property is wheelchair friendly.
Our wheelchair-accessible accommodations are equipped with a roll-in shower.
At the end of the reservation form, there will be a “special request” box. Let us know that you require wheelchair accessible room and we will take care of the rest.