FAQ

Does Mama Shelter have special offers, gift boxes or vouchers?

We are able to offer you various special offers.
To have a look at our special offers, click HERE .

What is the cancellation policy for Mama Shelter ?

Flexible rate reservations can be cancelled without charge up to 48 hours before check-in before midday local time. In the event of late cancellation notification, a full night rate will be charged.

What time is the check in at Mama Shelter ?

You are able to check in after 15:00.
We do not offer an early check-in.

Does Mama Shelter have a reward & loyalty program ?

Experience Mama Shelter, earn points, and get more rewards with the Accor Live Limitless ALL program!

Are pets (dogs and cats...) allowed at Mama Shelter ?

We are pet friendly and your best friend is welcome with a couple of conditions:

• 25€/pet/stay

• No weight restriction

• All domesticated pets welcome

Do you accept kids at Mama Shelter ?

Children are welcome.
We don't offer a kids club.
We are sorry, but we don't have a fun zone.
Children under the age of 18 must always be accompanied by their family or legal guardians.
Please email us for more details: resa1@mamashelter.com.

How to apply for a job or internship at Mama Shelter ?

For any job or internship application, please visit: here

Why is it better to book direct at Mama Shelter ?

These are the advantages of booking direct with us:

• Best rate guarantee

May we leave our luggage before check in, at Mama Shelter ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Does Mama Shelter have 24/7 reception?

The front desk is open 24/7

Is there a room service at Mama Shelter ?

We don't provide room service.

Is there a free wifi at Mama Shelter ?

We offer free wifi.
If you have trouble logging in, please ask the front desk. They will assist..

Can Mama Shelter arrange special requests like wine, birthday cake, flowers, decoration, etc.?

We are not able to accommodate special requests.

Is Mama Shelter baby-friendly?

Babies are welcome.
We are able to provide you the following items:

• Baby cot

Does Mama Shelter provide shuttle services to and from airports?

We do not offer shuttle services.

Which language does the staff speaks at Mama Shelter ?

Our team speaks English and French.

Is Mama Shelter fully accessible for wheelchairs ?

Yes, the property is wheelchair friendly.
Our wheelchair-accessible accommodations are equipped with a roll-in shower.
At the end of the reservation form, there will be a “special request” box. Let us know that you require wheelchair accessible room and we will take care of the rest.