FAQ

For any job or internship application, please visit here .
For any additional request please contact the Human Resources Department

E-mail: resa1@mamashelter.com

Take a look at our special offers

We do not have any promo code available.

We don't provide room service.

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment

Available for free:
- Baby cot
- Safe

Advantages:
- Direct communication
- No hidden costs
- Personalized service

We offer 2 rate plans:
-Room Only
-Bed&Breakfast
Upgrades are possible upon availability and paying the price difference.

There is no minimum stay at our property

We do not offer vouchers.

General Policy:
• Depending on the rate you select, payment will either be upon reservation or check-in.
• Credit Card is mandatory during the reservation request.
• At check-in, you will need a valid credit or debit card.
• If you’re having trouble making your reservation contact us and we’ll assist you.
Means of Payment:
We accept the following payment methods:
• Visa
• MasterCard
• American Express
• Discover
• Amazon pay
All means of payment not listed above are considered unacceptable.
Cash Payment:
• We accept cash payments at the front desk.
• You need a valid credit or debit card as a guarantee to book your stay online, even in case of cash payment. If you do not have a credit or a debit card, please get in touch with us.
Extra charge for credit card payment:
• There is no surcharge for credit card payments.
Multicard payment:
• We cannot split the payment between different credit cards.
Deposit:
• We do not require a security deposit.
Installments:
• We do not accept installment payments.
Payment for someone else:
• We do not accept payments made for someone else.

Secure luggage storage is available for all our guests for free before check-in and after check-out.

The front desk is open 24/7

Breakfast is not refundable

We do accept deliveries up to 5 KG. Make sure to have your parcel delivered at this address:
France

We do not offer shuttle services.

To ensure maximum security of your personal belongings, you will find a safe in each room.