FAQ

How to apply for a job or internship at Mama Shelter hotel ?

For any job or internship application, please visit: here

How can I provide feedback about my stay at the hotel Mama Shelter ?

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Does Mama Shelter hotel have special offers, gift boxes or vouchers?

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What is the cancellation policy for Mama Shelter hotel ?

Flexible rates can be cancelled up to 24 hours before check-in before midday local time. In the event of late cancellation, a full night rate will be charged.
Prepaid rates and promotional offers are non cancellable, refundable or changeable.

What time is the check in at Mama Shelter hotel ?

You are able to check in anytime after 15:00.
We do not offer an early check-in.

Does Mama Shelter hotel have a reward & loyalty program ?

Firstly, there is Dis-loyalty, which is a membership subscription that gives instant access to great discounts for everyone from the moment they sign up: here In addition to this, Mama is also part of Accor Live Limitless (ALL), a free loyalty programme based on earning benefits through earned points.

Is the reception at hotel Mama Shelter open 24/7?

The front desk is open 24/7

Are pets (dogs and cats...) allowed at Mama Shelter hotel ?

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Do you accept kids at Mama Shelter hotel ?

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Is there a room service at Mama Shelter hotel ?

We don't provide room service.

Why is it better to book directly at Mama Shelter hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

- Best price guaranteed
- Flexible cancellation
- Secure payment
- Baby cot
- Safe
- Direct communication
- No hidden costs
- Personalized service

May we leave our luggage before check in, at Mama Shelter hotel ?

Secure luggage storage is available for all our guests for free before check-in and after check-out.

Is there a free wifi at Mama Shelter hotel ?

Wifi is available at the property.
-Standard wifi: Free.
-Allowed for an unlimited number of devices.
-The network is secured.
-Pool and beach areas not included.
There is no ethernet connection.
4G and 5G also available.

Can Mama Shelter hotel arrange special requests like wine, birthday cake, flowers, decoration, etc. ?

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Is Mama Shelter hotel baby-friendly ?

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Which medical services or medical assistance are available at the Mama Shelter hotel?

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Can guests receive packages at the Mama Shelter hotel?

We do accept deliveries up to 5 KG. Make sure to have your parcel delivered at this address:
France

Does Mama Shelter hotel provide shuttle services to and from airports ?

We do not offer shuttle services.

Does Mama Shelter hotel have in-room safe?

To ensure maximum security of your personal belongings, you will find a safe in each room.

Do all rooms have TV at the Mama Shelter hotel?

All our accomodations are equipped with a TV set.
Programs available in: English.
No streaming service available in our accomodations
No TV connectivity is available

Which language does the staff speak at Mama Shelter hotel ?

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Does Mama Shelter hotel provide towels?

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Is Mama Shelter hotel fully accessible for wheelchairs ?

Yes, the property is wheelchair friendly.
Our wheelchair-accessible accommodations are equipped with a roll-in shower.
At the end of the reservation form, there will be a “special request” box. Let us know that you require wheelchair accessible room and we will take care of the rest.